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519 N. Tejon St. Colorado Springs, CO 80903

© 2018 by Interfaith Hospitality Network of COS

Our Response to COVID-19

As a community organization, we strive to preserve the safety and health of our guest families, volunteers, staff, and community.  Family Promise of Colorado Springs is currently "home" to 25 families (86 individuals) with an additional 13 families (46 individuals) working to remain housed with the support of our homeless prevention program.  We understand the need for social distancing, and taking extra precautions in cleaning and sanitizing, while also understanding that our families do not have other options for safety and shelter, with or without the threat of the COVID-19. 


We remain steadfast in our commitment to serve vulnerable families in our community, and will not reduce service availability or capacity. 


To ensure Family Promise of Colorado Springs remains a place of dignity, safety, and hope, we have enacted detailed plans and protocols to protect the health of our applicants, guests, staff, volunteers.  We will do our part to slow the spread of this virus in our community.

Overview Organizational and Program COVID-19 Protocols:

Effective Sunday, March 15th through March 30th, 2020.  

On or before March 30th, 2020, the FPCOS Leadership team will evaluate the community needs and environment for revision, extension, or termination of these protocols, and will update our communications upon decision.

Organizational Protocols:

  • Restricted Entry:  Only staff and the families we serve will be permitted entry to our properties.

    • All volunteer activities have been suspended.

      • The Family Promise Girl Scout Troop has suspended activities through April 6, 2020.​

      • All volunteer group projects have been postponed.  

      • All office and guest educational volunteers have been given a much deserved break.

      • All Interns are following their schools' policies, and we will not be accepting new interns at this time.

    • All non-court ordered community partner visits will be facilitated with virtual meeting​ capability being provided to our guest families.  If possible, court ordered home visits will be facilitated through the same means.

  • Staff:  Our New Promise Family Shelter will remain staffed 24/7, and our Family Promise Office will remain open for normal business hours.​

    • Our staff who are in a higher risk demographic will work remotely.​

    • Our staff from lower risk demographics will be caring for families at the Day House and New Promise Family Shelter.

    • As always, staff who are systematic of any illness continue to be encouraged to stay home.

  • In-Kind Donations:  Limited acceptance​

    • No items such as clothing, shoes, bedding, furniture, stuffed animals, etc will be accepted.​

    • We will continue to accept hygiene items, cleaning supplies, toilet paper, paper towels, Kleenex, diapers, wipes.

    • Food:  We will accept in kind food donations at our New Promise Family Shelter - by appointment only.  Please call 719.358.6220 to scheduled

  • Education: Staff and Families are given the most up to date information in preventative measures and how they can be applied to individual situations

  • Viral Infection Survey:  All families we interact with in person complete a health self-assessment ​

IHN Family Shelter Protocols:

  • Suspension of Congregational Rotation:  While our families are not the most at-risk populations for this virus, many of our congregational volunteers are.  With multiple host congregations closed, in an effort to protect our volunteers and congregational partners, there will not be families staying in local congregations during this time.

    • We continue to serve our IHN Guest Families at static-site locations.​

    • IHN Families are being provided with meals through community support and in-kind food donations.

  • Increased Cleaning and Disinfecting:  The Day House continues to be our IHN Guest Families' home base​

    • Increased frequency and disinfection through CDC recommended methods.​

  • Illness Protocols:

    • In hopes of never engaging these protocols, following the recommendations of the Health Department and the CDC, we are prepared to respond quickly and effectively to best support Guest Families should they develop systems of COVID-19.

New Promise Family Shelter Protocols:

  • Access to Community Space:  ​​

    • Community Space​ closes overnight for thorough disinfection. 

    • Only Guest Families and staff may utilize space outside of office. 

  • Increased Cleaning and Disinfecting:  

    • Increased frequency and disinfection of Community Space, as well as family rooms through CDC recommended methods.​

  • Illness Protocols:

    • In hopes of never engaging these protocols, following the recommendations of the Health Department and the CDC, we are prepared to respond quickly and effectively to best support Guest Families should they develop systems of COVID-19.

Community Based Programs:  Homeless Prevention, Rapid Re-Housing, Transitional Housing, Hope Homes

  • Suspension of Home Visits:

    • To ensure the health a safety of our families and staff, case management will be provided by virtual means available to family.  We are increasing communication via e-mail and text message.  

    • Families are able to meet face-to-face if required at the Day House.

  • Disinfectant and cleaning supplies are available for our families in these programs.

  • Influx Preparedness:

    • With schools and businesses closing, we are preparing for an influx of demand for Homeless Prevention, Rapid Rehousing, and Shelter Services.  We are aware that the community wide prevention measures have far reaching implications for low-income families and are actively preparing to increase our service capacity to meet the increased need.

While volunteer and in-kind opportunities are limited, we need our community now more than ever. 

Here are four ways you can help:

  1. Give Financially:  These transitions increase costs for Family Promise of Colorado Springs, so your financial support during this time period is vital to our continued operations.

  2. Supply Donations: We are in need of specific supplies for cleaning, sanitation, and infant care during this time.  Please follow us on Facebook to keep track of updated needs requests.  You can also call us at 719.329.1244 or email us.

  3. Current Need: We are in need of grocery gift cards, tissue and toilet paper, and cleaning supplies.

  4. Advocacy: In difficult times like these, the people who are hurt the most are those people and families living on the edges of life. They are dependent on using public transportation to get to work, working at restaurants, event centers, and other places already seeing big decreases in business, thus losing what little economic stability they had.  Please use your voice to speak out on their behalf: to encourage friends and neighbors, to be generous and kind.  Remember that we are a community and as such we are stronger together even in the necessity of social distancing.

Thank you for your continued support of Family Promise of Colorado Springs and families experiencing housing instability and homelessness.